Carbonite Server Backup
System Restore from
Bootable Media Creator version 9.30.1000
Release Notes, April 10, 2023
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Contents
1	Overview
1.1	Release History
1.2	Supported Platforms
2	NEW FEATURES
3	INSTALLATION NOTES
3.1	Installation Requirements
3.2	Conditional Requirements
3.3	Licensing
3.4	Installation Files
4	FIXES AND KNOWN ISSUES
4.1	Fixes
4.2	Known Issues
5	PRODUCT SUPPORT
5.1	Technical Support
5.2	Product Updates
5.3	Documentation
© Carbonite Inc. 2023.  All Rights Reserved.
The release notes are governed by the Terms of Service found at https://www.carbonite.com/terms-of-use/carbonite-general-enterprise-terms-of-service.  Carbonite, at its sole discretion, reserves the right to modify or revoke these Release Notes at any time, without notice.
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1	Overview
This document contains release notes for System Restore from Bootable Media Creator version 9.30. 
Using System Restore 9.30, you can restore a Windows computer from a BMR backup created using Windows Agent or Image Plug-in version 7.50 to 9.30.
Note: BMR backups created using Windows Agent version 9.30 can only be restored using System Restore version 9.30 or later.
Before using System Restore, you must create recovery media using the Bootable Media Creator (BMC) utility. Recovery media is a USB flash drive, CD, DVD or PXE boot server with a System Restore ISO image file.
You can restore from a backup in a vault or from SSI files. 
Note: You cannot restore from SSI files on a USB flash drive. However, you can restore from SSI files on a standard USB hard drive or SSD.
1.1	Release History
Version 9.30.1000, April 10, 2023
1.2	Supported Platforms
Bootable Media Creator (BMC) is supported on 64-bit versions of the following Microsoft platforms:
•	Windows Server 2022
•	Windows Server 2019
•	Windows Server 2016
•	Windows Server 2012 R2
•	Windows Server 2012
•	Windows 11
•	Windows 10
Windows Assessment and Deployment Kit (Windows ADK) version 10.1.22000.1 and the Windows Preinstallation Environment add-on (Windows PE) version 10.1.22000.1 must be installed on the system where you run BMC. Windows ADK and Windows PE must be installed before you can create an image using BMC.
Note: BMC is only supported in English. 
1.2.1	Supported operating systems
On 64-bit hardware, System Restore can restore systems with the following 64-bit Microsoft operating systems:
Supported Operating System	Editions	Service Pack/Version	
Windows Server 2022	Essentials, Standard, Datacenter, Server Core		
Windows Server 2019	Essentials, Standard, Datacenter, Server Core		
Windows Server 2016	Essentials, Standard, Datacenter, Server Core		
Windows Server 2012 R2	Foundation, Essentials, Standard, Datacenter		
Windows Server 2012	Foundation, Essentials, Standard, Datacenter		
Windows 11		Version 22H2	
Windows 10	Home, Pro, Enterprise	Version 22H2	
1.2.2	Supported file systems
This version of System Restore supports NTFS for recovery of Windows and data volumes. The application also supports FAT and FAT32 for volumes that are required for the boot process.
1.2.3	Supported disk layouts
•	MBR 
•	GPT 
1.2.4	Supported storage types
•	Vault
•	SAN
•	USB drives
•	NAS
•	DAS
1.2.5	Supported OEM partitions 
0x12 // EISA partition (Compaq) 
0x84 // Hibernation partition for laptops 
0xA0 // Diagnostic partition on some Hewlett-Packard notebooks  
0xDE // Dell partition  
0xFE // IBM IML partition 
1.2.6	Limitations
System Restore is not supported on 32-bit hardware.
Encrypted volumes (BitLocker, TrueCrypt, etc.) are not supported. 
System Restore is not supported on VMware ESX 4.x.
UEFI backups cannot be restored to Generation 1 Hyper-V virtual machines, which do not have support for UEFI.
2	NEW FEATURES
Support for Windows Agent and Image Plug-in 9.30
System Restore can now restore systems from BMR backups created using Windows Agent or Image Plug-in version 9.30. 
Password hint
After selecting a restore point when restoring a system, you can now view an encryption password hint. 
3	INSTALLATION NOTES
Before restoring systems using System Restore, you must create recovery media using the Bootable Media Creator utility (BMC). For more information, see the System Restore User Guide. 
3.1	Installation Requirements 
3.1.1	BMC Requirements 
Windows Assessment and Deployment Kit (Windows ADK) version 10.1.22000.1 and the Windows Preinstallation Environment add-on (Windows PE) version 10.1.22000.1 must be installed on the system where you run BMC. 
You can download Windows ADK and Windows PE from Microsoft and install it before running BMC, or when you run BMC.
General requirements for BMC: 
•	A computer running one of the supported operating systems listed in section 1.2 
•	CPU and RAM to meet the basic requirements of your operating system, as prescribed by Microsoft 
•	16-bit (or greater) video properties for optimal GUI display
•	A TCP/IP stack (for downloading Windows ADK and Windows PE, if they are not already installed on the computer) 
•	At least 100 MB of free disk space for BMC installation 
•	At least 7 GB of free disk space for installing Windows ADK and Windows PE 
•	At least 400 MB of free disk space for creating an ISO file 
The system drive requires free space to uncompress the packages (regardless of which drive the installation targets) for installation. The environment variables TEMP and TMP use %USERPROFILE% by default. Make sure that %USERPROFILE% points to a drive that has sufficient temporary space. 
3.1.2	System Restore Requirements
System Restore requires the following (minimum) hardware: 
•	AMD64/Intel 64 processors (No support for Itanium processors)
•	1 GB of RAM 
•	CD/DVD drive
•	800 x 600 minimum screen resolution
3.2	Conditional Requirements 
You might need specific hardware for System Restore: 
•	Network interface card (required if you will use a network to restore from a vault)
•	USB port (required if you will restore from data that has been exported from a vault)
3.3	Licensing
System Restore does not require a license to restore. To back up to a vault, a valid license is required. 
For more information, contact your service provider.
3.4	Installation Files
Bootable Media Creator is available in a self-extracting installation kit: BootableMediaCreator-9-30-1000.exe
BMC produces a bootable image with the following file name: System-Restore-9-30-1000.iso
To see instructions for using BMC to create the bootable image, refer to the System Restore User Guide. 
4	FIXES AND KNOWN ISSUES
4.1	Fixes
There are no fixes in this version. 
4.2	Known Issues 
If you restore a system from an Image backup, synchronize an existing Image backup job, and then run the backup job, the agent cannot find volumes to back up on the restored system. 
WORKAROUND: After restoring a system from an Image backup, edit the existing backup job and select the volumes again. The next backup will be a re-read. (EV-67024)
When creating recovery media using the Bootable Media Creator, an Insufficient memory error can occur if you try to add a driver with a long path and file name. (EV-56397)
If you try to restore a volume that is formatted with a 2K block size to a disk that has a 4K cluster size, the restore fails with the following error message: Cluster must be multiplication of the physical sector size. For more information, see the knowledge base article for this issue. (EV-32435)
When you try to restore to a destination disk with an OEM volume, the restore may fail with the following message: BMR is not able to get drive letter for mapped volume. Restore cannot proceed further. Please cancel and try again.
WORKAROUND: Delete all partitions from the destination disk. Change the disk format to GPT and then back to MBR, and then try the restore again. (EV-16204)
When mapping a volume from an Image backup using System Restore, even if you drag and drop the volume to a larger size destination, you may get the following message: Volume cannot be mapped. The destination is not of the same size. 
WORKAROUND: Right-click the volume, delete the partition on the destination disk, and try again. (26822)
If you seed BMR backups using a Quick Ship Vault, direct-attached storage, or disk, after your data is successfully imported into the vault, run a backup to Vault. Failure to do so may result in you not being able to restore your system. (26829)
Due to a Windows PE limitation, System Restore restores cannot run for longer than 72 hours. The Windows PE overview site states, "To prevent its use as a production operating system, Windows PE automatically stops running the shell and restarts after 72 hours of continuous use." (25803) 
If backup data is reformatted to an unsupported file system (e.g., FAT32), dragging and merging of an NTFS safeset to the reformatted volume may appear to preserve the destination format (e.g., FAT32). Associated restores, however, may fail. (25631)
Disk B may not be selectable for backup (Local System/Data Files). When an NTFS disk B is created in Windows Disk Management, it may not be selectable when you create a BMR-type backup job. (20867) 
System Restore may not retrieve the drive letter for a mapped volume if you drag and drop a large number of partitions (20 partitions, for example) to a GPT disk. The restore may not proceed further. 
WORKAROUND: Cancel and try again, selecting fewer partitions. (20854) 
System Restore may not preserve Quota Settings (user hard-disk space settings) for NTFS partitions.
WORKAROUND: Use the Image Plug-in instead of System Restore. The Image Plug-in preserves quota settings. (20669)
5	PRODUCT SUPPORT
5.1	Technical Support
Contact information is available from your provider. 
5.2	Product Updates
Product updates are available from your provider. 
5.3	Documentation
The following documentation is available for System Restore: 
•	System Restore User Guide 
•	System Restore release notes (this document)
All documentation is available from your service provider.