Carbonite Server Backup
Granular Restore for Microsoft Exchange and SQL
Version 8.31.56618b
Release Notes, April 12, 2018
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Contents
1	OVERVIEW
1.1	Release History
1.2	Supported Platforms
2	NEW FEATURES
2.1	New Feature in Version 8.31b
2.2	New Feature in Version 8.31a
2.3	New Features in Version 8.31
2.4	New Features in Version 8.30
3	INSTALLATION NOTES
3.1	Installation Requirements
3.2	Conditional Requirements
3.3	Licensing
3.4	Install/Uninstall/Upgrade
4	FIXES, KNOWN ISSUES and LIMITATIONS
4.1	Fixes
4.2	Known Issues
4.3	Limitations
5	PRODUCT SUPPORT
5.1	Technical Support
5.2	Product Updates
5.3	Documentation
© Carbonite Inc. 2018.  All Rights Reserved.
The release notes are governed by the Terms of Service found at https://s3.amazonaws.com/carbonite.com/docs-and-files/release+notes/License.pdf.  Carbonite, at its sole discretion, reserves the right to modify or revoke these Release Notes at any time, without notice.
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1	OVERVIEW
The Granular Restore for Microsoft Exchange and SQL application is used to find and restore items from Exchange and SQL Server database backups. After setting up a safeset share using Portal and the Windows Agent, use the Granular Restore application to restore Exchange mailboxes and messages to PST files or live databases, export SQL Server database items to live databases, and export SQL Server database items as SQL scripts.
This version of the application is intended for use with:
•	Windows Agent and Exchange or SQL Server Plug-in 7.21 or later
•	Windows Agent and Image Plug-in version 7.50 or later
1.1	Release History
Version 8.31.56618b, April 12, 2018
Version 8.31.56147a, December 6, 2017
Version 8.31.55528, June 16, 2017
Version 8.30.54660, December 6, 2016
1.2	Supported Platforms
1.2.1	Supported Operating Systems
Granular Restore for Microsoft Exchange and SQL is supported on the following operating systems:
•	Windows Server 2016
•	Windows Server 2012 R2
•	Windows Server 2012
•	Windows 10
•	Windows 8.1
•	Windows 8
•	Windows Server 2008 R2
•	Windows Server 2008
•	Windows 7
1.2.2	Supported Exchange Mail Store Versions
Granular Restore for Microsoft Exchange and SQL is supported with the following mail store versions:
•	Exchange 2016 (up to CU7)
•	Exchange 2013 (up to CU17)
•	Exchange 2010 (up to SP3)
•	Exchange 2007 (up to SP3)
1.2.3	Supported SQL Server Database Versions
Granular Restore for Microsoft Exchange and SQL is supported with the following SQL Server database versions:
•	SQL Server 2017
•	SQL Server 2016
•	SQL Server 2014
•	SQL Server 2012
•	SQL Server 2008 R2
•	SQL Server 2008 
•	SQL Server 2005
2	NEW FEATURES
2.1	New Feature in Version 8.31b
•	Support for SQL Server 2017
•	Support for Exchange 2016 CU7
2.2	New Feature in Version 8.31a
•	This is the first Carbonite Server Backup release of Granular Restore for Microsoft Exchange and SQL.
•	Support for Exchange 2016 CU5
2.3	New Features in Version 8.31
•	The application is now supported with Windows Agent 8.31. Windows Agent 8.31 can  protect Exchange 2016 and SQL Server 2016 databases on Windows Server 2016.
•	General user interface improvements
2.4	New Features in Version 8.30
•	SQL Server 2016 support
•	Improved performance with large databases
3	INSTALLATION NOTES
3.1	Installation Requirements
•	RAM: 1024 MB, depending on the store size and OS version
•	Hard disk: Minimum 50 MB of free space required for installation 
•	Permissions: The application should be run with administrator privileges, or some items may not be accessible. 
Note: Granular Restore for Microsoft Exchange and SQL may require free space on disk that is 1.5 times the size of the data being processed (on the machine where Granular Restore for Microsoft Exchange and SQL is installed/used). For example, for a 300 MB mail store, 450 MB of free space should be available.
3.2	Conditional Requirements
None
3.3	Licensing
License keys are available from your service provider. You are prompted to enter your license key, user name, and company name when you first launch the application. 
Note: If you enter an old license key, or continue to use an old license key after an upgrade, only Exchange restores will be available. To obtain the correct license key, contact your service provider.
3.4	Install/Uninstall/Upgrade
The Granular Restore for Microsoft Exchange and SQL application is available as a self-extracting installation kit: GRExchangeSQL-8.31.56618b.msi
Note: Granular Restore for Microsoft Exchange and SQL installs for a single user. There are no shortcuts for other users in the same system. 
You can uninstall the application through Windows Control Panel > Programs and Features > Uninstall, or by running the installation kit.
You can upgrade the application by running the installation kit.
4	FIXES, KNOWN ISSUES and LIMITATIONS
4.1	Fixes
Fixes in Version 8.31b
When viewing mail boxes in the Granular Restore application, folders now appear. (EV-19400)
A “stopped working” message no longer appears when restoring an Exchange 2016 database. (EV-16699)
Fixes in Version 8.31a
All email information can be restored when you restore emails to Exchange. (EV-13971)
Email attachments and images can be restored successfully. (EV-13682)
After an .edb is mounted, mailboxes can appear and restores succeed. (EV-14742) 
The contents of user mailboxes can now load in the Granular Restore application. (33273/EV-6182)
Fixes in Version 8.31
Granular restores succeed from transaction log files that have been repaired. (32613)
Granular restores succeed to live Exchange Server 2016 databases. (33139/EV-6168)
Fixes in Version 8.30
An Exchange database restore using “Reload database using transaction logs” no longer fails with an "out of memory" error. (31729)
When an Exchange database mailbox is expanded, all folders and items can appear and be restored. (31649)
4.2	Known Issues
When you are logged in with a regular or domain account that has local admin rights, you may not use an Image backup for granular restore. 
WORKAROUND: Log in as a local administrator or domain administrator when using Image backups for granular restore. (EV-8235/31443)
When you paste the path to a SQL Server safeset share into the Granular Restore application, a message may state that the path does not exist.
WORKAROUND: Manually delete the GUID (e.g., {62FFE214-C03D-4758-984B-27C36D1A1226}) from the start of the path so that the path begins with two backslashes (\\). (31161)
If you run the installation kit from an earlier version of the Granular Restore application, the application may be downgraded to the earlier version. (EV-8292/25139)
You may not be able to restore attached emails to a user’s mailbox. However, you may restore attached emails to PST files. (23780)
4.3	Limitations
For limitations, see the Granular Restore for Microsoft Exchange and SQL User Guide.
Note: The application is best used for granular data extraction. To restore an entire database, use Exchange DR. For more information, see the Exchange Plug-in Guide. 
5	PRODUCT SUPPORT
5.1	Technical Support 
Complete contact information for your provider is available through the Support menu.
5.2	Product Updates
Product updates can be obtained from your provider.
5.3	Documentation 
The following documentation is available for the Granular Restore for Microsoft Exchange and SQL application:
•	Granular Restore for Microsoft Exchange and SQL User Guide 
•	Granular Restore for Microsoft Exchange and SQL online help
•	Granular Restore for Microsoft Exchange and SQL release notes (this document)
All documentation is available from your provider.