In order to keep running your Sage 300 Construction and Real Estate applications, you must have a permanent license for the Pervasive database. To get a permanent license, your computer must have an internet connection to the Pervasive license server. The ports used for this connection cannot be blocked by a firewall. Try these troubleshooting tips to check and fix any connectivity issues. Internet connection Test your connection by clicking this link to access the Sage website. If the website does not open:
Firewall rules for ports and urls Specific ports must be accessible for Sage 300 Construction and Real Estate to communicate with the Pervasive licensing service. If your network firewall prevents the use of ports and urls, set inbound/outbound rules to open specific ports or set up new rules to open up the following ports:
Test access by pinging the following urls from the command line:
If all else fails . . . If the issue persists after trying these troubleshooting tips (so you still cannot get a permanent license), call Customer Support at 1-800-551-8307. |